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  • Policy

    Best price

    We offer special discounts for guests booking directly through our website most of the time. Make a smart choice and book directly with us to enjoy the best rates.

    Deposit

    To confirm your reservation, a 50% deposit will be charged. Please note that deposits are non-refundable.

    Cancellation

    As we are a small hotel, late cancellations and no-shows have a big impact on us. Our policy is as follows:

    • Cancellations are free of charge only if made at least 120 days before your stay.
    • In all other cases, deposits will not be refunded. However, in some situations, we may offer a date change or a credit note for a later stay.

    Non-arrival (No Show)

    If you do not arrive at the resort by 11 am the day after your original check-in date, and you have not informed us by email or phone, your booking will be considered a no-show. Your entire reservation will be cancelled automatically, and the full cost of your stay will be charged.

    Shortened Stay (Early Check-out)

    If you decide to leave earlier than planned, the remaining nights will still be charged in full.

    Identification

    It is mandatory for all guests above 18 years to present valid photo identification at the time of check-in. Accepted IDs: Aadhar Card, Driving License, Voter ID, and Passport. Guests without an original valid ID will not be allowed to check in.

    Payment at the Resort

    We accept cash, card payments, bank transfers, UPI, and GPay.

    Taxes

    All accommodation rates are subject to Goods and Services Tax (GST).

    Check-in and Check-out Times

    Check-in: from 2 pm
    Check-out: by 11 am

    Special Requests

    Special requests are subject to availability and cannot be guaranteed.

    Early Check-in

    If arriving at night or early morning, we recommend booking from the previous night to ensure immediate check-in. Otherwise, you may need to wait until the previous guests check out and the accommodation is cleaned.

    Late Check-out

    Check-out time is 11 am. If you require a late check-out, please contact us by 10 am on your departure day. Please note that late check-out cannot be guaranteed and is subject to availability. If we are able to accommodate your request, an additional fee may apply.

    Extra Bed

    One extra bed or baby cot can be arranged per room for an additional fee.

    Wi-Fi

    Wi-Fi is complimentary.

    Transfers

    We can arrange taxi transfers from Dabolim or Mopa airports, as well as Madgaon train station, to Simroseate Beach Resort.

    Pets

    We are a pet-friendly resort. Pets are welcome to stay with you for an additional fee. Please inform us in advance if you are bringing a pet, so we can prepare accordingly.

    Inappropriate Behaviour

    If a guest’s behaviour is deemed inappropriate by the resort, or if complaints are received, the resort reserves the right to take action, including cancellation of the stay.

    Damage 

    Guests are responsible for any damage caused to the property, other than normal wear and tear. Rooms must be kept in good condition, hygiene, and cleanliness.

    Guest Confirmation 

    Closer to your arrival, we may contact you to confirm your arrival status and time. If we receive no response after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Simroseate Beach Resort will try to reinstate your booking when you contact us back or complete the payment.

    Force Majeure

    The resort cannot accept responsibility or pay compensation if performance of the contract is prevented or affected by events beyond our control, such as fire, flood, natural disasters, epidemics, war, terrorist activity, civil unrest, or similar circumstances.